Terms of Service

1. Agreement to Terms

By accessing or using MyDentalFly ("the Platform", "we", "our", or "us"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our services.

These terms apply to all users, including patients, dental clinics, and visitors.

2. Description of Service

MyDentalFly is a dental tourism marketplace that:

• Connects patients with verified dental clinics abroad
• Provides treatment quotes and price comparisons
• Facilitates bookings and payment processing
• Enables communication between patients and clinics
• Offers travel and accommodation recommendations

Important: MyDentalFly is a marketplace platform only. We do not provide dental treatment or medical advice.

3. User Accounts

Registration

• You must be 18 years or older to use our services
• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must notify us immediately of unauthorized access
• One person may not maintain multiple accounts

Account Termination

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or misuse the platform.

4. Bookings and Payments

1. Holding Deposit (£200)

• A £200 deposit is required to secure your booking
• This deposit is fully refundable until you make your 20% pre-travel payment
• Once the 20% payment is made, the deposit becomes non-refundable but remains fully transferrable
• The deposit is paid to MyDentalFly, not directly to the clinic

2. Pre-Travel Payment (20% of Balance)

• Due 14 days before your appointment date
• Calculated as 20% of your treatment balance (total cost minus the £200 deposit)
• Payment can be made via Stripe (card) or Klarna (pay in instalments)
• Once paid, this amount is non-refundable but fully transferrable to another clinic

3. Balance at Clinic

• The remaining balance is paid directly to your clinic on your treatment day
• Payment methods accepted will vary by clinic

Last-Minute Bookings

If you book within 14 days of your appointment date, the full amount (£200 deposit + 20% of balance) is due at the time of booking.

Treatment Plan Changes

If your treatment plan changes following your in-person consultation, the clinic will submit a revised plan through our portal. You will receive and accept the updated plan before any new treatment begins. Any balance adjustments will be reflected in your final payment at the clinic.

Price Matching

If you find a lower price for the same treatment at the same clinic through another platform, contact us before booking and we will endeavour to match or beat that price.

5. Cancellations and Refunds

Patient Cancellations

Your £200 holding deposit is fully refundable until your 20% pre-travel payment is made. Once the 20% is paid, both payments become non-refundable but are fully transferrable to another MyDentalFly partner clinic or can be held as credit for up to 12 months.

If your circumstances change, contact us at info@mydentalfly.co.uk — we'll work with you to reschedule or find a solution.

Transferring Your Booking

• All payments made to MyDentalFly can be transferred to another partner clinic at any time
• Transfer requests can be made via email or through your patient portal
• There is no fee for transferring between clinics
• Credit can be held on your account for up to 12 months

Clinic Cancellations

If a clinic cancels your booking, you will receive a full refund of any amounts paid to MyDentalFly, or the option to transfer your booking to an alternative clinic.

Force Majeure

In cases of force majeure (including but not limited to: natural disasters, pandemics, war, government travel restrictions, airport closures, or other events beyond reasonable control), we will work with you to reschedule your treatment, transfer to another clinic, or hold your payments as credit. Refunds in force majeure situations are assessed on a case-by-case basis. You may be required to provide reasonable evidence of the event affecting your travel.

6. Medical Disclaimers

Your Responsibilities

• Provide accurate and complete medical history to clinics
• Disclose all allergies, medications, and medical conditions
• Follow pre and post-treatment instructions
• Attend all scheduled appointments
• Report any concerns or complications immediately
• Arrange appropriate travel insurance covering medical treatment abroad

7. Clinic Verification

We verify clinic credentials, facilities, and qualifications. However:

• We cannot guarantee treatment quality or outcomes
• Independent research is recommended
• Reviews reflect individual patient experiences
• Clinics are independent businesses, not our employees or agents
• Treatment creates a direct contract between you and the clinic

8. Intellectual Property

All content on MyDentalFly (text, graphics, logos, images, software) is our property or licensed to us. You may not:

• Copy, reproduce, or distribute our content
• Use our trademarks without permission
• Scrape or extract data from the platform
• Reverse engineer our software

9. User Content

When you upload content (reviews, photos, messages, dental records):

• You retain ownership of your content
• You grant us a licence to use it on the platform for the purposes of providing our services
• You confirm you have the rights to share the content
• You will not upload offensive, illegal, defamatory, or harmful content
• We may remove content that violates these terms

Reviews

Reviews must be honest, accurate, and based on genuine experience. We reserve the right to remove reviews that are fraudulent, defamatory, or violate these terms.

10. Data Protection and Privacy

• We process personal data in accordance with UK GDPR and our Privacy Policy
• Your data is stored securely and only shared with clinics for the purpose of arranging your treatment
• Payment card data is processed securely through PCI-DSS compliant payment processors
• We never store full payment card details on our systems
• You have the right to access, correct, or delete your personal data

For full details, see our Privacy Policy.

11. Communication

• By using our services, you consent to receive communications from us regarding your booking
• Clinic communications are facilitated through our platform
• You may opt out of marketing communications at any time
• We are not responsible for communications sent directly between you and clinics outside our platform

12. Complaints

Complaints About Our Service

If you have a complaint about MyDentalFly's service, contact us at info@mydentalfly.co.uk. We will acknowledge your complaint within 48 hours and aim to resolve it within 14 days.

Complaints About Treatment

Complaints about dental treatment should be raised directly with the clinic in the first instance. We can facilitate communication but are not a party to the treatment agreement between you and the clinic.

13. Prohibited Activities

You may not:

• Provide false or misleading information
• Impersonate others
• Harass or abuse other users or clinic staff
• Post fake reviews
• Attempt to bypass our payment systems or contact clinics directly to avoid platform fees
• Use the platform for illegal purposes
• Spam or send unsolicited communications
• Interfere with platform operation
• Attempt to access other users' accounts or data

14. Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

15. Indemnification

You agree to indemnify and hold harmless MyDentalFly, its directors, officers, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the platform
• Your violation of these terms
• Your violation of any third party's rights
• Disputes with clinics relating to treatment

16. Dispute Resolution

With MyDentalFly

If you have a dispute with us, contact us first at info@mydentalfly.co.uk. We will work to resolve it amicably. If we cannot resolve the dispute, you may have the right to use alternative dispute resolution services.

With Clinics

Disputes about treatment are between you and the clinic. We can facilitate communication but are not a party to treatment agreements.

17. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to Terms

We may update these terms from time to time. Significant changes will be communicated via email to registered users with at least 15 days' notice. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

19. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions remain in full effect.

20. Entire Agreement

These terms, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and MyDentalFly regarding your use of the platform.

21. Contact Information